Service Map. What is the user's journey through the service? And how does the service support it? http://www.jbasil.com/withinreach/# http://www.jbasil.com/withinreach/pdf/System-Flow.pdf
Download Blue Latitude’s Patient Information Journey, illustrating at a high level, the information seeking behaviour of patients and their interaction with health care professionals along a diagnosis and treatment path.
Experience Mapping. If you're a user experience professional, listen to The UX Blog Podcast on iTunes.
Elegant minimalist presentation with clear focus on +/- aspects of the journey
Empathy map - a service design tool
value map osterwalder - Google 検索
Journey Mapping Process Effective Customer Journey Maps Based on the research, create personas that represent your custome.... If you like UX, design, or design thinking, check out theuxblog.com
https://social-media-strategy-template.blogspot.com/ user persona basic elements #ux #persona #design