Customer Journey Maps - A 'Quick And Dirty' Technique To Create Them
Customer Journey Maps illustrate the journey user go through when interacting with a product/service. This article explains a Customer Journey Map technique
Customer Journey map
This diagram was created in ConceptDraw PRO using the Sales Arrows and Sales Symbols library from the Sales Flowcharts solution. An experienced user spent 20 minutes creating this sample. A slightly more complex diagram here, that uses a combination of text and graphics to convey the inputs and outputs of a court filing system. ConceptDraw PRO allows you to create coherent, clear sales process flowcharts that are rich in information.
Buying a car decision making journey - Foviance
Example task grid: hannahstrobel.com #taskanalysis #UX