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Nunwood | Customer Experience Journey Maps

Nunwood | Customer Experience Journey Maps

Buying a car decision making journey - Foviance

Buying a car decision making journey - Foviance

Our Customer Journey maps are used by clients to map out the end-to-end customer journey and highlights the critical touchpoints for businesses

Our Customer Journey maps are used by clients to map out the end-to-end customer journey and highlights the critical touchpoints for businesses

Experience Quadrants

Experience Quadrants

Customer Journey Mapping: http://www.miscmagazine.com/customer-journey-mapping/

Customer Journey Mapping: http://www.miscmagazine.com/customer-journey-mapping/

Customer Journey map

Customer Journey map

A process map illustrates the patient journey and is displayed in the waiting room.

A process map illustrates the patient journey and is displayed in the waiting room.

Starbucks Experience Map

Starbucks Experience Map

Touchpoint map via Matchblog http://matchstic.com/blog/2009/10/touchpoint-mapping/

Touchpoint map via Matchblog http://matchstic.com/blog/2009/10/touchpoint-mapping/

UX

Windows XPのXPがeXPerienceだったことを覚えている人がどのくらいいるかわからないが、正直、最初にユーザーエクスペリエンスと聞いたときに、どのように日本に定着させようかと悩んだ。略語を開くことなどあまり無いので、製品名などは大して心配はしなかったのだが、確か何かの設定画面かにも、Experienceと…

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