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¿Sobrevaloramos las métricas de marketing? Vía Good Data.

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Meet Tomorrow’s Consumer [Infographic]

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Netpromoter - Infographic The Net Promoter Score, or NPS, is a customer satisfaction metric that measures, on a scale of 1-10, the degree to which people would recommend your company to others.

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Helio Fred in the 3rd International Public Relations Congress x Useful guidelines for a crisis x Be upfront x Take action x Be responsible x PR can help