Service blueprint

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A human-centered service blueprint: A Hair Salon illustration Albert Einstein, Swim Lane Diagram, Stakeholder Diagram, Service Blueprint, User Journey, Ux User Experience, Experience Map, Empathy Maps, Corporate Values

Imagine you move to a new city and after some time you decide to have your hair cut or get a new hairstyle. For some people, this would be a frightening thought. Based on your knowledge of the consequences of not finding a new hairdresser who is "as good as"...